Privacy Policy | We Make Brands

This Privacy Policy explains how We Make Brands ("we", "us", or "our") collects, uses, discloses, and protects personal data when you visit https://wemakebrands.pro (the "Website") or otherwise interact with our marketing agency services. We are committed to handling personal data responsibly and in accordance with applicable data protection laws, including the Personal Data Protection Act 2012 of Singapore ("PDPA").

1. Who we are

We Make Brands is a brand strategy and creative marketing agency operating from 51 Tras Street, #02-04, Singapore 078988, Singapore. For privacy-related enquiries, contact us at hello@wemakebrands.pro or +65 6233 5170.

We provide brand strategy, creative campaign production, and digital marketing services to business clients. This Policy applies to personal data we collect through the Website, email correspondence, phone calls, and in-person meetings related to our agency services.

2. Personal data we collect

We may collect the following categories of personal data depending on how you interact with us:

Contact and identity data: name, job title, company name, email address, telephone number, and mailing address when you submit an enquiry form, email us, call our office, or meet with us.
Communication data: the content of messages you send us, including project briefs, feedback, and attachments you choose to share.
Technical data: IP address, browser type, device information, referring URL, pages viewed, and approximate location derived from IP address when you browse the Website.
Cookie data: preferences you set through our cookie banner, as described in our Cookie Policy.
Client project data: if you become a client, we may process additional personal data necessary to deliver services, such as stakeholder contact details, brand assets, and campaign performance data. Separate contractual terms may apply to client engagements.

We do not intentionally collect sensitive personal data such as national identification numbers, financial account details, health information, or biometric data through the Website. Please do not submit such information via our contact form.

3. How we collect personal data

We collect personal data through several channels:

Directly from you when you complete the contact form on https://wemakebrands.pro/contact.php, send email to hello@wemakebrands.pro, call +65 6233 5170, or visit our studio by appointment.
Automatically through server logs when you access the Website, including standard web server records maintained by our hosting provider.
Through cookies and similar technologies as described in our Cookie Policy, subject to your consent where required.
From publicly available professional sources such as LinkedIn when researching potential business contacts, limited to information relevant for B2B outreach.

4. Purposes of collection and use

We use personal data for the following purposes:

Responding to enquiries about our brand strategy, creative campaign, and digital marketing services.
Preparing proposals, statements of work, and service agreements for prospective clients.
Delivering contracted marketing services to clients and communicating about active projects.
Issuing invoices, processing payments, and maintaining business records as required by law.
Improving the Website, diagnosing technical issues, and ensuring security of our systems.
Complying with legal obligations, responding to lawful requests from authorities, and protecting our legal rights.
Sending service-related communications. We do not send unsolicited marketing email without consent.

We will not use your personal data for purposes incompatible with those described above without notifying you and, where required, obtaining your consent.

5. Legal basis for processing

Under the PDPA and general data protection principles, we rely on one or more of the following bases:

Consent: where you submit a contact form, accept cookies, or agree to receive specific communications.
Contractual necessity: where processing is required to perform a contract with you or take steps at your request before entering a contract.
Legitimate interests: where processing is necessary for our legitimate business interests, such as responding to enquiries, maintaining Website security, and improving our services, provided your interests do not override ours.
Legal obligation: where we must retain or disclose data to comply with applicable law.

6. Disclosure of personal data

We do not sell personal data. We may share personal data with:

Service providers who assist with hosting, email delivery, file storage, project management, and accounting, bound by confidentiality obligations.
Professional advisers including lawyers and accountants when necessary for legal or financial matters.
Production partners such as photographers, videographers, and printers when delivering client campaigns, only with appropriate client authorisation.
Regulatory authorities, courts, or law enforcement when required by applicable law or to protect rights and safety.

Some service providers may process data outside Singapore. Where we transfer personal data internationally, we take reasonable steps to ensure recipients provide a comparable standard of protection consistent with the PDPA.

7. Data retention

We retain personal data only as long as necessary for the purposes described in this Policy:

Contact form submissions and general enquiries: up to twenty-four months unless a client relationship develops.
Client project records: duration of engagement plus seven years for contractual and accounting purposes.
Server logs: typically up to ninety days unless needed for security investigation.
Cookie consent records: up to twelve months or until you change preferences.

When data is no longer needed, we delete or anonymise it using reasonable technical measures.

8. Security measures

We implement appropriate administrative, technical, and physical safeguards to protect personal data against unauthorised access, alteration, disclosure, or destruction. Measures include access controls on internal systems, encrypted connections (HTTPS) on the Website, secure handling of contact form submissions, and staff training on data handling practices.

No method of transmission over the Internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for keeping any account credentials confidential if we provide portal access for client projects.

9. Your rights under the PDPA

Subject to exceptions under applicable law, you have the right to:

Request access to personal data we hold about you.
Request correction of inaccurate or incomplete personal data.
Withdraw consent for processing that relies on consent, understanding this may affect our ability to provide certain services.
Request information about how we have used or disclosed your personal data within the past year.

To exercise these rights, email hello@wemakebrands.pro with sufficient detail to identify you and your request. We will respond within thirty days or as required by the PDPA. We may need to verify your identity before processing certain requests.

10. Third-party links

The Website may contain links to third-party websites such as Google Maps, social media platforms, or client references. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal data.

11. Children's privacy

Our Website and services are directed at business professionals. We do not knowingly collect personal data from individuals under eighteen years of age. If you believe we have inadvertently collected such data, contact us and we will delete it promptly.

12. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top indicates when the Policy was last revised. Material changes will be posted on this page. Continued use of the Website after changes constitutes acceptance of the updated Policy.

13. Contact us

For questions, concerns, or requests regarding this Privacy Policy or our data handling practices:

We Make Brands

51 Tras Street, #02-04, Singapore 078988

Email: hello@wemakebrands.pro

Phone: +65 6233 5170